Frequently asked questions

Orders placed before 4 PM ship the same day. Metro cities receive delivery in 1–2 days, rest of India in 3–5 days.

Cash on delivery is available when the amount due before the handling fee is ₹5,000 or less. A ₹29 handling fee is added to that amount.

Every product is sourced directly from brands or their authorised distributors, with batch and expiry checks at our warehouse.

Choose a monthly cycle on any food product and save 10% on every delivery. Pause, skip or cancel anytime from your account.

If your pet doesn't like it, tell us within 7 days. We'll refund or swap the flavour once — our Tail Wag Guarantee.

Yes. Our cat grooming is handled by feline-trained groomers in a separate quiet room, by appointment only.